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Public Tickets

Michalyn_ Yellow Pencil not saving edited pageClosed   YellowPencil - Visual CSS Editor   Updated August 7, 2017 at 10:39pm   3 Most recent comment from Zafer Y.:Hey There, @Michalyn_  I think this issue about browser cache. I think you using a WordPress cache plugin, please clear cached files from the cache plugin settings and reflesh the page.@Juha-matti Y ... davewinkwink Bob Distance Via AnimatorClosed   YellowPencil - Visual CSS Editor   Updated August 5, 2017 at 2:18pm   3 Most recent comment from Zafer Y.:Hey There,First, thank you for your purchase!Please follow these steps;Select the element that you want edit animation settingsOpen Animation Manager from left barand customize the animation as you wa ... claudiu Install the pro versionClosed   YellowPencil - Visual CSS Editor   Updated August 2, 2017 at 8:45am   5 Most recent comment from Zafer Y.:Hey Ikennye,I'm sorry about this problem. Please create a private ticket and let me know WordPress login information and domain name, I will check and fix this bug quickly.Best Regards thedesignpub Styling an individual itemClosed   YellowPencil - Visual CSS Editor   Updated August 1, 2017 at 8:54pm   3 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! Yes, default element inspector will select all elements which have same classes. Please add an ID or class to the element if possible, else use single ... christophe Can't activate licenceClosed   YellowPencil - Visual CSS Editor   Updated July 30, 2017 at 9:45am   2 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! There was a problem with Envato API for a short time, maybe that why you can't activate your copy. Please try to activate again. I hope that's help, ... danielklein Why can't I change scale, position, or margins on an image container?Closed   YellowPencil - Visual CSS Editor   Updated July 30, 2017 at 9:21am   2 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! I see you only select the overlay element on the image, you must select the image element to edit. Please follow these steps to select the image elem ... Mike Johns renewing supportClosed   YellowPencil - Visual CSS Editor   Updated July 22, 2017 at 6:18pm   3 Most recent comment from Zafer Y.:Hey Mike,You don't need to purchase the plugin twice for only support, request a refund from this link if you wish.Please follow these steps to renew the plugin support:Login to your CodeCanyon accoun ... albertww install failedClosed   YellowPencil - Visual CSS Editor   Updated July 19, 2017 at 6:43am   3 Most recent comment from Zafer Y.:Hey There, You get this error because you already installed the plugin. I glad that the plugin installed successfully. Best Regards Duncan Slorach Responsive Layout ProblemsClosed   YellowPencil - Visual CSS Editor   Updated July 19, 2017 at 6:37am   4 Most recent comment from Zafer Y.:Hey There,I was on holiday,  I'm sorry for late reply.The default element inspector is flexible and may select more elements than one, you must use Single Element Inspector to select only the targe ... Mike Johns updating supportClosed   YellowPencil - Visual CSS Editor   Updated July 14, 2017 at 5:19pm   2 Most recent comment from Zafer Y.:Hey There,Thank you for your interesting, I recommend you to read this article for more information about renewing item support.I hope that's help,Best Regards Piotr Multiple themes issueClosed   YellowPencil - Visual CSS Editor   Updated July 13, 2017 at 6:56pm   2 Most recent comment from Zafer Y.:Hey, I'm sorry about this issue, I think Yellow Pencil plugin will not work stable with multiple themes. I recommend you request a refund from this page. I'm sorry. Best Regards mitk00002365 Background and Navigation menuClosed   YellowPencil - Visual CSS Editor   Updated July 5, 2017 at 6:52pm   2 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! I was on holiday, thank you very much for your patience! Next time I will reply you in 48 hours. I recommend you to use small images and jpegmini.com ... Naples AFG ActivationClosed   YellowPencil - Visual CSS Editor   Updated July 2, 2017 at 6:52pm   4 Most recent comment from Zafer Y.:Hey, I'm really sorry for late reply and your bad experience. Request a refund from this page, if you wish. Best Regards Susan highlight colourClosed   YellowPencil - Visual CSS Editor   Updated July 1, 2017 at 9:01pm   2 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! You need to active hover mode and set a background color to the target element. please check hover selector section in the plugin documentation. Pleas ... neusight8605 Custom CSS ClassesClosed   YellowPencil - Visual CSS Editor   Updated June 23, 2017 at 10:54pm   2 Most recent comment from Zafer Y.:Hey There, First, thank you for your purchase! Currently, it is not possible but you can re-edit the generated selector as you want, click on generated selector and edit. I will add a blocked cla ...