Hi please help my Yellow Pencil Pro can no be updated.
I get the notifaction "New update available for Yellow Pencil. Please update the plugin for new features and improvements. Update Now!" in the Dashboard, but when I actually click on it nothing happens -- instead the busy icon just keeps rotating into perpetuity.
When I go into the plugins list on the contrary I don't even see the message that newer versions are available (it's just stuck at 5.5.3).
I don't know what to do when I had the free version it was updating just fine. I would go to the plugin list and if a new version was showing I would update it easily (I got it to 5.5.5 before I was advised to deactivate and delete it so as not to conflict with the Pro version which is what I did).
I would delete the Yellow Pencil Pro and then reinstall it to see if that fixed the problem, but I am afraid that I may lose all the changes I've done to my site using it so far if I did that.
Yes, I'm sure. The plugin will still keep the changes in database.
Take a backup if you wish, go to WordPress Panel > Settings > Yellow Pencil Source page and copy the codes in Export section and save to your machine as a text file.
Hi please help my Yellow Pencil Pro can no be updated.
I get the notifaction "New update available for Yellow Pencil. Please update the plugin for new features and improvements. Update Now!" in the Dashboard, but when I actually click on it nothing happens -- instead the busy icon just keeps rotating into perpetuity.
When I go into the plugins list on the contrary I don't even see the message that newer versions are available (it's just stuck at 5.5.3).
I don't know what to do when I had the free version it was updating just fine. I would go to the plugin list and if a new version was showing I would update it easily (I got it to 5.5.5 before I was advised to deactivate and delete it so as not to conflict with the Pro version which is what I did).
I would delete the Yellow Pencil Pro and then reinstall it to see if that fixed the problem, but I am afraid that I may lose all the changes I've done to my site using it so far if I did that.
Please help.
Hey,
Maybe your web server not support some PHP functions and so the plugin can't update automatically.
Follow These steps:
Best Regards
Ok since you say I won't lose any data I will try reinstall. Fingers crossed.
As soon as I deactive the plugin the site reverts to its original look. Will I really get the old look back after reinstall?
How will the new plugin installation know what changes I had made with the old plugin installation?
Are you really sure? I am so afraid to lose the changes I had already made.
Hey Marko,
Yes, I'm sure. The plugin will still keep the changes in database.
Take a backup if you wish, go to WordPress Panel > Settings > Yellow Pencil Source page and copy the codes in Export section and save to your machine as a text file.
Best Regards
Ok thanks that worked.
You're welcome!