Okay
  Public Ticket #1062263
Changes doesn't appear
Closed
  •  39
    Zafer replied

    Hey,

    There are some reasons about this issue;

    1. Maybe your Web Browser cache style files.
    2. Maybe you using a WordPress cache plugin.
    3. Maybe there is a web server based cache system.

    Shortly this issue about cache. Generally, websites be cached for 24 hours or 48 hours. Please take a look at this article for get more information about cache.

    Refresh page, clear browser cache, and deactivate if you using a cache plugin.

    I hope thats help,

    Best Regards

  • tinocosegundo replied

    Hello,

    I read the plugin documentation, and just make the changes and click on the save button, as shown in the videos.

    I don't know what I'm doing wrong.

    I use the Mozilla Firefox, may be it?

    Thank you!!

  •  39
    Zafer replied

    Hey There,

    Please be sure you using the latest version, you can update the plugin from WordPress panel > Settings > Yellow Pencil Update page.

    No, the latest version is stable, the plugin will never delete the modifications, Maybe you reset the changes without know. Please read the plugin documentation for use the plugin ideally.

    Best Regards

  • tinocosegundo replied

    First, thank for the answer.

    When I clean the site cache, the changes occur. Problem solved, thank you.

    However, I followed the instructions on the plugin documentation page and when making changes to an already modified page, the older modifications disappear, leaving only those made during the most recent section.

     I make the modifications and click the save button, that's it.

    Is it a bug in the plugin I installed?

    Thank you


  •  39
    Zafer replied

    Hey Tinocosegundo,

    First, Thank you for your purchase!

    I think this issue about the browser cache, Please clear browser cache and deactivate if you using a WordPress cache plugin. Refresh the page.

    The plugin will not delete the changes, Maybe you reset the changes without know. Please read the plugin documentation for use the plugin ideally.

    I hope thats help,

    Best Regards

  • tinocosegundo replied

    Somebody know?

  • tinocosegundo started the conversation

    Hello, 

    I made changes to my site, however they only appear when I am logged in to wordpress administrator. What could be happening?

    Another problem I have is that when I make new modifications, the old modifications are deleted.

    My wordpress template is DIVI Theme.
    Thank you