Okay
  Public Ticket #1104010
Plugin is not active - error when try to activate
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Comments

  •  2
    frankanile started the conversation

    Hi.

    I installed and was YP fine. For some unknown reason it showed as inactive in the plugins screen. I try to activate it but get the error : 

    Plugin could not be activated because it triggered a fatal error.

    Fatal error: Cannot redeclare yp_uri() (previously declared in /home/frankani/public_html/wp/wp-content/plugins/waspthemes-yellow-pencil/yellow-pencil.php:52) in /home/frankani/public_html/wp/wp-content/plugins/yellow-pencil-visual-theme-customizer/yellow-pencil.php on line 57

    I expect that is because it was already activated. However the plugin seems to work fine which is strange.


    What the issue ? Can I delete and resinstall it without losing anything. I already used to customize a site.


    Thanks,

    Frank



  •  127
    Zafer replied

    Hey There,

    First, thank you for your purchase!

    I think you trying to activate two version of the plugin. First, you must deactivate lite version to activate premium version.

    Please follow these steps;

    1. Go to WordPress Panel > Plugins
    2. Deactivate and delete Yellow Pencil Lite Version
    3. Activate Yellow Pencil Pro Version

    I hope that's help,

    Best Regards

  •  2
    frankanile replied

    Yep that was the problem.


    Brain fade kicked in !


    Thanks !

  •  127
    Zafer replied

    Hi,

    I am glad that the issue is resolved.

    Best Regards