Okay
  Public Ticket #1195486
Automatic updates
Closed

Comments

  • Bertus_Prent started the conversation
    June 5, 2017 at 2:25pm

    Hi! Just installed Yellow Pencil on my live site and now it says:

    A new update available for Yellow Pencil, Update now!

    But as soon as I click the link I get nothing else but an error message. Is there a setting I should change?

    By the way, absolutely love YP!

  •  127
    Zafer replied
    June 6, 2017 at 8:07pm

    Hey There,

    First, thank you for your purchase!

    Maybe your web server not supports some PHP functions and so the plugin can't update automatically. 

    Please Follow These steps:

    1. Deactivate and delete the plugin (Don't worry, you will not lose any data)
    2. Login to CodeCanyon and go to the downloads page.
    3. Download WordPress plugin.
    4. Go to your WordPress panel > Plugins > Add New and click "upload plugin" button.
    5. Choose "waspthemes-yellow-pencil.zip" file and upload.
    6. After upload, go to WordPress panel > plugins and activate the plugin.

    Best Regards

  • Bertus_Prent replied
    June 7, 2017 at 6:28am

    Thank you Zafer, I'll have a go at it right away!

  •  127
    Zafer replied
    June 9, 2017 at 3:16am

    Hey There,

    You're welcome! let me know if you need to help about the update, I will like to update the plugin for you.

    Best Regards