Hi, there were some serious design issues arising out of use of yellow pencil, for example the radio buttons on my site ( which are extremely important to us) were disabled ( i didn't disable them), one i deactivated the yellow pencil, all was fine, but i need yellow pencil as it is really a good software, so i want to know how to completely remove/uninstall it with all the files, settings whatsoever, i want to instal it as a fresh copy, then how to do that
The plugin doesn't edit website by itself I think you edited this element without know. Yellow Pencil is a CSS editor which helps you to edit your website visually. You must be careful while editing yours web page.
I recommend you to reset changes for this element, please take a look at Managing Styles section in the plugin documentation to learning how to manage changes.
also, I recommend you to read plugin documentation for use the plugin ideally. It takes just 5 minutes to read it!
That's ok, but i want to instal afresh, i think some settings files were left behind by the yellow pencil , could you please tell me what files should i remove to instal it afresh
it's really a pathetics state of customer service that you people simply choose to avoid serving your customers, it was my first question to you people and i can say without any hesitation that it was completely disgusting to expect any sort of customer care from your side, none of your excuse can explain this carelessness, i have already disabled your plugin would not suggest to anyone all because of the kind of support that you people provide or commit
I'm sorry for late reply and bad experience with Yellow Pencil editor. Next time I will try to reply your question in 48 hours. Please request a refund from this page if you are not satisfied with your purchase.
There not have any setting file in the plugin folder. The plugin keeps all settings and data in the database. The plugin saves the CSS Styles to the database and dynamically load styles to the website. You can manage/delete the current CSS styles from WordPress panel > Yellow Pencil > CSS Styles page.
Please go to WordPress Panel > Plugins page, deactivate and delete Yellow Pencil plugin, and install the plugin again from WordPress Panel > Plugins > Upload plugin.
Hi, there were some serious design issues arising out of use of yellow pencil, for example the radio buttons on my site ( which are extremely important to us) were disabled ( i didn't disable them), one i deactivated the yellow pencil, all was fine, but i need yellow pencil as it is really a good software, so i want to know how to completely remove/uninstall it with all the files, settings whatsoever, i want to instal it as a fresh copy, then how to do that
Hey There,
First, thank you for your purchase!
The plugin doesn't edit website by itself I think you edited this element without know. Yellow Pencil is a CSS editor which helps you to edit your website visually. You must be careful while editing yours web page.
I recommend you to reset changes for this element, please take a look at Managing Styles section in the plugin documentation to learning how to manage changes.
also, I recommend you to read plugin documentation for use the plugin ideally. It takes just 5 minutes to read it!
I hope that help,
Best Regards
That's ok, but i want to instal afresh, i think some settings files were left behind by the yellow pencil , could you please tell me what files should i remove to instal it afresh
it's really a pathetics state of customer service that you people simply choose to avoid serving your customers, it was my first question to you people and i can say without any hesitation that it was completely disgusting to expect any sort of customer care from your side, none of your excuse can explain this carelessness, i have already disabled your plugin would not suggest to anyone all because of the kind of support that you people provide or commit
Hey There,
I'm sorry for late reply and bad experience with Yellow Pencil editor. Next time I will try to reply your question in 48 hours. Please request a refund from this page if you are not satisfied with your purchase.
There not have any setting file in the plugin folder. The plugin keeps all settings and data in the database. The plugin saves the CSS Styles to the database and dynamically load styles to the website. You can manage/delete the current CSS styles from WordPress panel > Yellow Pencil > CSS Styles page.
Please go to WordPress Panel > Plugins page, deactivate and delete Yellow Pencil plugin, and install the plugin again from WordPress Panel > Plugins > Upload plugin.
I recommend you to read the plugin documentation carefully.
I hope that's help,
Best Regards