When I click on Yellow Pencil on "Customization" my server crashes! since the update Yellow Pencil doesn't work well. I have the current update 7.05 the following error is on the log.
Please support us otherwise I must remove Yellow Pencil forever
2018-02-24 02:28:33 Warning 89.15.159.118 AH01071: Got error 'PHP message: PHP Warning: mysqli_query(): MySQL server has gone away in /var/www/vhosts/......../httpdocs/wp-includes/wp-db.php on line 1924\nPHP message: PHP Warning: mysqli_query(): Error reading result set's header in /var/www/vhosts/............../httpdocs/wp-includes/wp-db.php on line 1924\n', referer: android-app://com.google.android.googlequicksearchbox
Apache-Fehler
2018-02-24 02:28:33 Warning 89.15.159.118 AH01071: Got error 'PHP message: PHP Warning: Cannot modify header information - headers already sent by (output started at /var/www/vhosts/.........../httpdocs/wp-includes/functions.php:3729) in /var/www/vhosts/........../httpdocs/wp-includes/functions.php on line 3768\n', referer: android-app://com.google.android.googlequicksearchbox Apache-Fehler
There must be another way to give you my access to FTP. You also do not give the PIN of your bank to strangers.
Are you able to try on another server? We had no issues with no server (low cost shared or VPS). I suggest you contact your hosting provider or try another server.
It's not because of the server but because of their update of Yellow Pencil! the Problem is since the update. I'll describe the problem to you in detail. When I open a page with Yellow Pencil nothing happens. If I don't make any changes and just close the Yellow Pencil page everything crashes. Why? Because it runs through the whole database and page after changes. I have 900 pages on our Worpress page, can it be that it has a loop and doesn't come to an end? I have no choice but to restart the server. If the problem cannot be solved, I will delete Yellow Pencil and give my opinion as a rating.
Our server settings are all correct! As I said it happened when we have Yellow Pencil on geupdated.
Why is the service so bad! why don't you help! I sent you screenshot of the server and database. Why is the problem not to be solved! before updating everything was OK!
How do you expect me to solve anything if you don't give me the access?
Don't get me wrong, but without propper testing I can't do anything. I can look at the picture and that's all.
Take a picture of your car and send it to mechanic? Can he fix it by looking at the picture or you need to bring the car to him? It's the same with your website.
Try moving website to another server, or try with clean Wordpress instalation.
If you are unhappy, you can freely request a refund.
When I click on Yellow Pencil on "Customization" my server crashes! since the update Yellow Pencil doesn't work well. I have the current update 7.05 the following error is on the log.
Please support us otherwise I must remove Yellow Pencil forever
2018-02-24 02:28:33 Warning 89.15.159.118 AH01071: Got error 'PHP message: PHP Warning: mysqli_query(): MySQL server has gone away in /var/www/vhosts/......../httpdocs/wp-includes/wp-db.php on line 1924\nPHP message: PHP Warning: mysqli_query(): Error reading result set's header in /var/www/vhosts/............../httpdocs/wp-includes/wp-db.php on line 1924\n', referer: android-app://com.google.android.googlequicksearchbox Apache-Fehler
2018-02-24 02:28:33 Warning 89.15.159.118 AH01071: Got error 'PHP message: PHP Warning: Cannot modify header information - headers already sent by (output started at /var/www/vhosts/.........../httpdocs/wp-includes/functions.php:3729) in /var/www/vhosts/........../httpdocs/wp-includes/functions.php on line 3768\n', referer: android-app://com.google.android.googlequicksearchbox Apache-Fehler
There must be another way to give you my access to FTP. You also do not give the PIN of your bank to strangers.
Are you able to try on another server? We had no issues with no server (low cost shared or VPS). I suggest you contact your hosting provider or try another server.
If no, then you can request a refund here.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
It's not because of the server but because of their update of Yellow Pencil! the Problem is since the update. I'll describe the problem to you in detail. When I open a page with Yellow Pencil nothing happens. If I don't make any changes and just close the Yellow Pencil page everything crashes. Why? Because it runs through the whole database and page after changes.
I have 900 pages on our Worpress page, can it be that it has a loop and doesn't come to an end? I have no choice but to restart the server. If the problem cannot be solved, I will delete Yellow Pencil and give my opinion as a rating.
Our server settings are all correct! As I said it happened when we have Yellow Pencil on geupdated.
Translated with www.DeepL.com/Translator
We're inspecting your issue and will get back at you in shortest time possible.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
Why is the service so bad! why don't you help! I sent you screenshot of the server and database. Why is the problem not to be solved! before updating everything was OK!
How do you expect me to solve anything if you don't give me the access?
Don't get me wrong, but without propper testing I can't do anything. I can look at the picture and that's all.
Take a picture of your car and send it to mechanic? Can he fix it by looking at the picture or you need to bring the car to him? It's the same with your website.
Try moving website to another server, or try with clean Wordpress instalation.
If you are unhappy, you can freely request a refund.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
Hi There,
I think I found the cause of this problem.
You edited so much pages with YellowPencil and your server has insufficient limit for update the database.
Please send the error code to the server provider and ask him to raise the timeout limit, then YellowPencil will continue to work without a problem.
Check following links and update the limits if this is your server.
https://stackoverflow.com/questions/18740635/nginx-upstream-timed-out-110-connection-timed-out-while-reading-response-hea
https://www.digitalocean.com/community/questions/nginx-php5-fpm-error-110-connection-timed-out
I hope that's help,
Best Regards