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  Public Ticket #1916419
Over charged for Yellow pencil and never get a response to my emails for support
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Comments

  •  2
    NvrStrings started the conversation

    I was over charged for a product and NEVER get support emails returned

  •  435
    David replied

    Hi,

    What do you mean by over charged?

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  •  435
    David replied

    We never got any of your support requests. What issue do you have?

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  •  2
    NvrStrings replied

    Thank you for the response and your kind forgiveness. You professionalism is unmatched.

    Since nobody responded I reached out to a reliable source to help me.

    I was charged $28 instead of $26. Please credit me back the $2. The amount is not much it's the idea behind it.



  •  435
    David replied

    Please contact Envato for fees, we don't control that. I for sure know that each purchase on Codecanyon or Themeforest applies 2$ fee. You can try purchasing any other plugin you'll see that it's the same.

    I'm sorry that you had to reach someone to help you out, but we really didn't get any request from you.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!