In order to find the culprit, we need to play detective for a bit. Please check for conflicting plugins.
Normally I would have done this for you but since you're running a live site I cannot be sure when is the best time to do it.
Most often a plugin you’re installing or updating may be conflicting with the theme, another plugin or WordPress itself, so it’s best rule out this possibility by testing.
How to test for conflicting plugins?
De-activate all the 3rd party plugins you are using and see if the issue still occurs.
In case it doesn’t, enable the plugins back one by one to determine which one is causing it.
Hello, my Yellow Pencil is no longer charging. It'll get to "loading frame" and then it stops.
Many Greetings
Sabine
Excuse me, I unfortunately had to have the text translated, because I come from Germany.
In order to find the culprit, we need to play detective for a bit. Please check for conflicting plugins. Normally I would have done this for you but since you're running a live site I cannot be sure when is the best time to do it. Most often a plugin you’re installing or updating may be conflicting with the theme, another plugin or WordPress itself, so it’s best rule out this possibility by testing.
How to test for conflicting plugins? De-activate all the 3rd party plugins you are using and see if the issue still occurs. In case it doesn’t, enable the plugins back one by one to determine which one is causing it.
Let me know how that goes.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
Hallo David,
ich habe alle Plugins deaktiviert, es waren nur diese:
Wishful Companion und UpdraftPlus
aber es geht immer noch nicht.
Hi,
Do you mind sending me your WordPress login details so I can take a look?
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!