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  Public Ticket #2370066
YellowPencil no longer works
Closed

Comments

  • Sabine Allgaier started the conversation

    Hello, my Yellow Pencil is no longer charging. It'll get to "loading frame" and then it stops.

    Many Greetings

    Sabine

    Excuse me, I unfortunately had to have the text translated, because I come from Germany.

  •  435
    David replied

    In order to find the culprit, we need to play detective for a bit. Please check for conflicting plugins. Normally I would have done this for you but since you're running a live site I cannot be sure when is the best time to do it. Most often a plugin you’re installing or updating may be conflicting with the theme, another plugin or WordPress itself, so it’s best rule out this possibility by testing.

    How to test for conflicting plugins? De-activate all the 3rd party plugins you are using and see if the issue still occurs. In case it doesn’t, enable the plugins back one by one to determine which one is causing it.

    Let me know how that goes.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  • Sabine Allgaier replied

    Hallo David,

    ich habe alle Plugins deaktiviert, es waren nur diese:

    Wishful Companion und UpdraftPlus

    aber es geht immer noch nicht.


  •  435
    David replied

    Hi,

    Do you mind sending me your WordPress login details so I can take a look?

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!