Hi I currently am doing some work on a friends wordpress site. They have purchased yellowpencil pro however every time i go to activate it on the wordpress site it comes up with my own personal account and says it is already in use (which it is).
So I am unable to activate my friends pro subscription on their site. I have their envarto market login and it says it is purchased. I downloaded the plugin and uploaded like normal.
I think your personal account is still active on the Envato API page. I recommend you try to activate the license on the private mode of your web browser.
Hi I currently am doing some work on a friends wordpress site. They have purchased yellowpencil pro however every time i go to activate it on the wordpress site it comes up with my own personal account and says it is already in use (which it is).
So I am unable to activate my friends pro subscription on their site. I have their envarto market login and it says it is purchased. I downloaded the plugin and uploaded like normal.
Can you please assist?
Thank you
Jess
Hi Jessica,
First, I am sorry for the late reply.
I think your personal account is still active on the Envato API page. I recommend you try to activate the license on the private mode of your web browser.
Best Regards
Thank you Zafer.
That worked