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  Public Ticket #2376259
yellow Pencil registration
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  • Jessica started the conversation

    Hi I currently am doing some work on a friends wordpress site. They have purchased yellowpencil pro however every time i go to activate it on the wordpress site it comes up with my own personal account and says it is already in use (which it is).

    So I am unable to activate my friends pro subscription on their site. I have their envarto market login and it says it is purchased. I downloaded the plugin and uploaded like normal.

    Can you please assist?

    Thank you

    Jess

  •  125
    Zafer replied

    Hi Jessica,

    First, I am sorry for the late reply.

    I think your personal account is still active on the Envato API page. I recommend you try to activate the license on the private mode of your web browser.

    Best Regards

  • Jessica replied

    Thank you Zafer.

    That worked