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  Public Ticket #2379239
Yellow Pencil stop working after deactivation
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  • Malva started the conversation

    Hi,

    My Yellow Pencil plugin stopped working after a temporary inactivation. I payed for it, and now I can’t access the same features I could before. What do I do?

    Best, 
    Malva

  •  118
    Zafer replied

    Hello Malva,

    I think you have activated the free version. Please deactivate "YellowPencil" and activate "YellowPencil Pro" from the plugins page.

    Best regards

  • Malva replied

    Hi again,

    I only have "YellowPencil" on the plugin page. It's weird because I know I paid for it, and did use features such as background color and font, but now I can't see anything named "pro version" in my Envato Account. 

    I have this, if it helps: Item Purchase Code: 18e28364-ae97-4859-97c8-1a952b2efa96

  •  408
    David replied

    Hi,

    You can delete the plugin, download the one from Codecanyon and install it and activate it. That should work.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  • Fortnightly replied

    Yellow Pencil Pro is not found on Codecanyon.

  •  408

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!