My Yellow Pencil plugin stopped working after a temporary inactivation. I payed for it, and now I can’t access the same features I could before. What do I do?
I only have "YellowPencil" on the plugin page. It's weird because I know I paid for it, and did use features such as background color and font, but now I can't see anything named "pro version" in my Envato Account.
I have this, if it helps: Item Purchase Code: 18e28364-ae97-4859-97c8-1a952b2efa96
Hi,
My Yellow Pencil plugin stopped working after a temporary inactivation. I payed for it, and now I can’t access the same features I could before. What do I do?
Best,
Malva
Hello Malva,
I think you have activated the free version. Please deactivate "YellowPencil" and activate "YellowPencil Pro" from the plugins page.
Best regards
Hi again,
I only have "YellowPencil" on the plugin page. It's weird because I know I paid for it, and did use features such as background color and font, but now I can't see anything named "pro version" in my Envato Account.
I have this, if it helps: Item Purchase Code: 18e28364-ae97-4859-97c8-1a952b2efa96
Hi,
You can delete the plugin, download the one from Codecanyon and install it and activate it. That should work.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
Yellow Pencil Pro is not found on Codecanyon.
Please take a look at this article
https://yellowpencil.waspthemes.com/docs/installing-yellowpencil-pro/
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!