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  Public Ticket #2637490
Yellow Pencil isn't responsive on website
Closed

Comments

  • Myron Wallace started the conversation
    December 20, 2020 at 1:48pm

    When using Yellow Pencil-it tries to start then a window opens that says : gracelandbywallace.com says....  then no message and doesn't open after it reaches the "Opening Scripts" portion.

    I'm running 5.6 Wordpress

    Yellow pencil pro is 7.3.1

    Yellow pencil is also installed but not activated and is at 7.3.3

    Thanks

  •  435
    David replied
    December 21, 2020 at 7:29am

    Hey there,

    please update Pro to 7.3.3 as the script issue was present with WP 5.6 and YP 7.3.1 and was fixed in most recent plugin version.

    https://yellowpencil.waspthemes.com/docs/how-to-update-plugin/

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  • Myron Wallace replied
    December 21, 2020 at 5:36pm

    Thanks for the reply...I thought there may be an update...after I installed it!  We are up and running again!!!  THANKS FOR A GREAT PLUGIN

  •  435
    David replied
    December 22, 2020 at 10:10am

    Awesome! Have a nice day!

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  •  435
    David replied
    December 22, 2020 at 10:10am

    Hi,

    Glad that worked :)  I’ll be closing this Ticket. Feel free to open a New ticket in case something else comes up. If you like my support, so please rate Me and My support on CodeCanyon site where you bought our theme that would be highly appreciated. Just sign in with your credentials on CodeCanyon and you will be able to give rating for our Theme https://codecanyon.net/downloads

    2980707987.png

    I would like to thank you in advance for taking your precious time to rate our plugin on CodeCanyon.



    Best Regards, WaspThemes

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!