Public Ticket #2805391


  • Achim Görner started the conversation

    Dear Sirs, 

    I had to delete the installed Wordpress from the server and had to re-install again. 

    After installing YellowPencil again I could not register the bought license, because it was registered with the deleted Wordpress installation.

    Now I cannot use the Pro features any more and I cannot de-register to register again.

    Therefor I have to ask for refund OR I am asking for cancellation of the deleted registration to have the chance to register the YellowPencil install on the new Wordpress install.

    Thanks in advance and best regards,


  •  388
    David replied

    Hey there,

    I’ve unlinked the domain so you can use it again. Let me know if you have any other issues.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!