I purchased a YellowPencil license March 15, 2021 and installed it on my staging site (araize.co). When my website went live (araize.com), I deleted the staging site. Unfortunately, the plugin I purchased is tied to araize.co and not my actual site araize.com. There seems to be no way I can transfer my license:
2a0c417d-2d82-4a74-b9ec-83d1856092bb Active Usage - araize.co In Use
My support is about to run out and I need help immediately!
Thank you! I'm glad I found your website to see your support response. Thanks again for fixing the problem. I want to remove the rating I gave you, but there is no update or delete option. Sorry!
I purchased a YellowPencil license March 15, 2021 and installed it on my staging site (araize.co). When my website went live (araize.com), I deleted the staging site. Unfortunately, the plugin I purchased is tied to araize.co and not my actual site araize.com. There seems to be no way I can transfer my license:
2a0c417d-2d82-4a74-b9ec-83d1856092bb
Active Usage - araize.co
In Use
My support is about to run out and I need help immediately!
Thank you.
Jane
Hi,
I have unlinked your previous domain and you can use the license on new one.
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!
Thank you! I'm glad I found your website to see your support response. Thanks again for fixing the problem. I want to remove the rating I gave you, but there is no update or delete option. Sorry!
Hello,
You're welcome!
actually, it is possible, you can vote by clicking the star icon again.
Thank you for your help!
Best regards