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  Public Ticket #3114795
deactivating license
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  • WDEservices started the conversation

    Hello, 

    I always deactivate my licence from a site before finishing that site and before linking Yellow Pencil to another site. Now I’m getting a message: “This license is already activated on parksimply.site.desemahosting.nl”. 

    But that url was migrated to a new one, Parksimply.nl. On that site I was able to use the plug-in and I’ve deactivated it. But now when I want to use it on my next site it keeps giving the message that it’s still activated on the old url. 

    The problem is that the url (parksimply.site.desemahosting.nl) is no longer working. How kan I unlink that license if the url isn’t in use and can't be activated again? I don't see a way to do it from my profile page like it's the case with some other plugins I use.

    I could really use some help.

    Thank you, kind regards,

    Lijon (WDE)

  •  435
    David replied

    Hi,

    I have unlinked your previous domain and you can use the license on new one.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!

  • WDEservices replied

    Thank you very much David!

  •  435
    David replied

    You're welcome.

    Best regards,
    WaspThemes team

    And don't forget to rate our plugin, it means a lot to us!