I have been using this tool with great pleasure for years, but now that I need some help, the support is really letting me down. I have been waiting for a substantive answer for a week. A one-line question is asked and even if I answer immediately, I still have to wait 1 or 2 days for yet another non-substantive answer. This great tool deserves good support and not support that wants to get rid of it quickly just to tick a box.
I apologize for that. Our support doesn't work on weekends, and we usually take care of urgent things during the weekend. I've responded to your original request and will set you as high priority!
I have been using this tool with great pleasure for years, but now that I need some help, the support is really letting me down. I have been waiting for a substantive answer for a week.
A one-line question is asked and even if I answer immediately, I still have to wait 1 or 2 days for yet another non-substantive answer. This great tool deserves good support and not support that wants to get rid of it quickly just to tick a box.
Hi Sonja,
I apologize for that. Our support doesn't work on weekends, and we usually take care of urgent things during the weekend. I've responded to your original request and will set you as high priority!
Best regards,
WaspThemes team
And don't forget to rate our plugin, it means a lot to us!