Okay
  Public Ticket #560613
Cannot activate the plugin. Fatal Error.
Closed

Comments

  • Lisa started the conversation

    Hi.

    I just purchased the Yellow Pencil plugin. It uploaded fine, but I can't activate it. I get this message:

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected '[' in /home6/theexpa7/public_html/wp-content/plugins/waspthemes-yellow-pencil/yellow-pencil.php on line 107

    _______________
    As awesome as your product looks, I was hesitant to purchase it because I couldn't get the free, Lite version to activate either. With that one I kept getting this message:

    Plugin could not be activated because it triggered a fatal error.

    Parse error: syntax error, unexpected '[' in /home6/theexpa7/public_html/wp-content/plugins/yellow-pencil-visual-theme-customizer/yellow-pencil.php on line 106

    _______________

    I'm excited about this plugin because it appears to the simple things I was looking for, and so much more. I went ahead and paid for it, thinking that maybe the free version just doesn't work.

    FYI, my WordPress version is up to date, the Lite version was already deleted from both my WordPress and my computer, and I'm using a theme called Nectar by Bottomless Design.

    Please help. Thanks!

    P.S. - I'd like to suggest that you not make the purchase code a requirement for submitting a ticket. If your free, Lite version isn't activating, and there's a fatal error message like the one I got, it seems that would be something you'd offer support in resolving issues like that. Now that I've actually purchased the plugin, I'm getting a very similar message...

    Thanks again. I look forward to your help with this! :-)

  •  125
    Zafer replied

    Hi Lisa,

    First thank you for your purchase.

    This is a error about old version, I did update plugin ago a few hours. Please download plugin again from codecanyon and upload to wordpress.

    I understand you and you are right. I will work on it :)

    Thank you again,

    Best Regards

  • Lisa replied

    Thank you so very much! The updated plugin activated fine, and the product is exactly what I needed!

    I appreciate your quick response.

    Best thoughts.

  •  125
    Zafer replied

    You\'re welcome.

    So I\'m happy :) I\'m hope you like it. if you have any question or problem feel free to ask me :) and also I wait for your rate and review on codecanyon :)

    Thank you.