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  Public Ticket #770538
display error with using plugin
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  • Henry started the conversation

    So the themes author which i am using this plugin on, said i needed to use this plugin to be able to change the background and font size and weight for his theme. 

    So I went ahead and tried what the author of the theme has said to do,  paid for another premium plugin, just to be able to change the size of font and the color of the background.   

    I was able to make one of the changes, but now the site is acting up, the site won’t load when previewing an edit.  Now I’m getting a persistent blank page on the website, both viewing as a preview after an edit, or even when trying to update it in composer form. It will return a blank page. That’s a CSS error.


  •  127
    Zafer replied

    Hi Henry,

    First I'm sorry for this problem. I visit your website just now and there not have any code on your website. Completely blank. This problem about PHP or you using a bad plugin. May be this problem about coming soon plugin.

    How to fix this problem?

    1. Please deactivate all plugins one by one and so you will easily find the bad plugin. :)
    2. Still not work? Please clear browser cache after deactivate all plugins.

    Need to help? Please create a private ticket and let to me know your wordpress login informations, I will quickly fix this problem. Promise!

    I'm hope thats help.

    Best Regards

  •   Henry replied privately
  •   Henry replied privately
  •   Zafer replied privately
  •   Henry replied privately
  •  127
    Zafer replied

    Hi Henry,

    I did active debug mode for find this bug. This a issue about your theme. "autodoc" theme. Please take a look to following screenshot;

    There not have a problem with plugins. Please contact to your theme author about this problem.

    I'm hope thats help.

    Best Regards